Contact Us

Questions, comments, thoughts, ideas? We want to hear them all! Contact us by email, call us at the numbers below or visit any one of our convenient locations. We look forward to hearing from you!

Write to Us

Customer Service:

Bank of Guam

P.O. Box BW

Hagatna, GU 96932

Send a Payment

Loan Payments:

Bank of Guam

111 West Chalan Santo Papa

Hagatna, GU 96932

Credit Card Payments:

Bank of Guam

P.O. Box BW

Hagatna, GU 96932

Electronic Payments:

Routing Number: 121405115

Call Us

Customer Service(671) 472-5300
(671) 477-5454 (fax)
Available 24/7
IFITvoice

(San Francisco Customers)

1-877-992-6473
Available 24/7
IFITvoice

(Bill Pay Service)

1-866-706-3876
Tue-Sat; 9:30am-4pm ChST
IFITvoice

(Island Customers)

Guam/Micronesia:
(671) 472-BOG1 (2641)
CNMI:
(670) 236-2799
U.S. Toll Free:
1-866-472-BOG1 (2641)
Available 24/7
Debit & Credit Card Services(671) 472-5219
M-Th; 8:30am-5:30pm ChST Fri 9am-6pm
(671) 472-5284
After Hours
Lost or Stolen CardMasterCard® & Visa® Credit Card:
1-800-556-5678
Available 24/7
Visa® Debit Card:
(671) 472-5300
Available 24/7
Debit PIN Change1-888-602-0430
Available 24/7
Point of Sale / Merchant Services Help Desk(671) 472-5242
M-Th, 8:30am - 5:30pm ChST Fri 9am – 6pm
(671) 472-5284
Available 24/7
Merchant AuthorizationMasterCard® & Visa®:
1-800-286-3903
1-800-228-1122
1-800-762-6663
1-800-645-9120
Available 24/7
American Express®:
1-800-528-2121
Available 24/7
Personal Loans

Retail Banking Group

(671) 472-5308 ext. 5036
Mon-Thu, 9am – 5pm ChST
Fri 9am – 6pm
Home Mortgage Loans

Mortgage Banking Group

(671) 472-5308 ext. 5037
Mon-Thu, 9am – 5pm ChST
Fri 9am – 6pm

For Information Requests or Notice of Error
Business Loans

Commercial Banking Group

(671) 472-5308 ext. 5035
Mon-Thu, 9am – 5pm ChST
Fri 9am – 6pm