Contact Us
Questions, comments, thoughts, ideas? We want to hear them all! Contact us by email, call us at the numbers below or visit any one of our convenient locations. We look forward to hearing from you!
Call Us
| Customer Service | (671) 472-5300 (671) 477-5454 (fax) Available 24/7 |
| IFITvoice (Island Customers) | Guam/Micronesia: (671) 472-BOG1 (2641) CNMI: (670) 236-2799 U.S. Toll Free: 1-866-472-BOG1 (2641) Available 24/7 |
| IFITvoice (San Francisco Customers) | 1-877-992-6473 Available 24/7 |
| IFITpay (Bill Pay Service) | 1-866-706-3876 Tue-Sat; 9:30am-4pm ChST |
| Debit & Credit CardServices | (671) 472-5219 M-Th; 8:30am-5:30pm ChST Fri 9am-6pm (671) 472-5284 After Hours |
| Lost or Stolen Card | MasterCard® & Visa® Credit Card:
1-800-442-4757 Available 24/7 Visa® Debit Card: (671) 472-5300 Available 24/7 |
| Debit PIN Change | 1-888-602-0430 Available 24/7 |
| Point of Sale / Merchant Services Help Desk | (671) 472-5242 M-Th, 8:30am - 5:30pm ChSTFri 9am – 6pm (671) 472-5284 Available 24/7 |
| Merchant Authorization | MasterCard® & Visa®: 1-800-286-3903 1-800-228-1122 1-800-762-6663 1-800-645-9120 Available 24/7 American Express®: 1-800-528-2121 Available 24/7 |
| Personal Loans Retail Banking Group | (671) 472-5308 ext. 5036 Mon-Thu, 9am – 5pm ChST Fri 9am – 6pm |
| Home Mortgage Loans Mortgage Banking Group | (671) 472-5308 ext. 5037 Mon-Thu, 9am – 5pm ChST Fri 9am – 6pm |
| Business Loans Commercial Banking Group | (671) 472-5308 ext. 5035 Mon-Thu, 9am – 5pm ChST Fri 9am – 6pm |
Email Us
Submit a question to our support team.
Locate Us
Click here for branch locations & hours.
Write to Us
Customer Service:
Bank of Guam
P.O. Box BW
Hagatna, GU 96932
Send a Payment
Loan Payments:
Bank of Guam
111 West Chalan Santo Papa
Hagatna, GU 96932
Credit Card Payments:
Bank of Guam
P.O. Box BW
Hagatna, GU 96932
Electronic Payments:
Routing Number: 121405115
