COVID-19

We are The People’s Bank and we’re in this together.

In recent weeks, there has been growing concern surrounding COVID-19 (Coronavirus) and as part of our commitment to you, your health, safety and well-being, we are staying close to this situation.  As members of this community, we are well aware of the effects that have already impacted us and we want to remind you, we are in this together.

As your Bank, it is our responsibility to ensure we provide easy access to your money and account information in a manner that is timely, convenient and safe.  As your family, we know that responsibility runs deeper and we have to do more.  Beginning today, we have added this informational page to our website.  Here you can gain access to our banking services, digital banking options, financial preparedness tips as well as direct links to local, regional, national and international health organizations for the latest COVID-19 updates.  We encourage you to visit this site often, be open to exploring the conveniences and flexibility of Online and Mobile Banking and be open to sharing these resources with family and friends.

Message from our CEO


UPDATES

As of May 26, 2020

There are a total of 166 confirmed COVID-19 cases on Guam and 22 in the CNMI.
From DPHSS: Social Isolation Directive Guidance
From the Department of Revenue and Taxation: Economic Impact Payment Updated FAQs
Visit GEDA for more information on the Guam Small Business Pandemic Assistance Program

Guam is in PCOR2

On Thursday, April 30, the Guam Recovery Panel of Advisors implemented the Governor's Road to Recovery Plan - Chalan Para Hinemlo'. Click here to learn more.

PCOR2 Resources & Guidelines

From DPHSS: Guidance Memo for PCOR2
PCOR1 to PCOR2 FAQs

Guidelines for the Opening of Guam Businesses & NGOs

Automotive
Beauty Salons, Barbershops & Nail Salons
General Business
Hotels
Medical, Dental, Therapies & Treatments
Professional Services
Real Estate
Retail
Shopping Centers & Malls
Transportation


LOAN PAYMENT RELIEF

Personal Loans & Credit Cards

In keeping with our commitment to do our part to put our people first, Bank of Guam has implemented a deferment program for all our customers with existing Consumer Loans and Personal Credit Cards.  All Personal Loan payments will be deferred for 3 months, regardless of account status.  All Personal Credit Card payments will be deferred for May, June, and July, also regardless of account status. For more on Consumer loans and Personal Credit Card deferments click here.

Frequently Asked Questions: Loan Relief Program

Mortgage Loans

For help with payment options for Mortgage Loans, please email us directly at [email protected]. Our loan officers are ready to assist you.

Commercial Loans

For help with payment options for Commercial Loans, please email us directly at [email protected]. Our loan officers are ready to assist you.

Small Business Administration (SBA) Disaster Assistance Loans

There are several other SBA disaster relief programs that you may be eligible for. Click here for a list of programs or visit the SBA COVID-19 Info Page for more information. Be sure to check back frequently for updates.

Read more from our CEO on our continued efforts to support local small businesses.


CONVENIENT BANKING OPTIONS

Online & Mobile Banking

We encourage you to make use of our digital services.  Online and Mobile Banking give you 24/7 access to your account information and the ability to view transactions, check balances, transfer money, pay bills, deposit checks and more. Learn more here.

Watch and learn by clicking on a tutorial below!

            

Enroll Now

To better serve you, we have temporarily raised our Mobile Check Deposit transaction limits to 6 per business day with a limit amount of $6000 per business day and 15 per month with a limit amount of $15,000 per month.

Full Function ATMs

You can check balances, withdraw money, transfer between accounts and make deposits at most of our ATMs. Below you can find the nearest full function ATM in Guam and the CNMI. Learn more on full function ATMs in your area by clicking here.

             

Direct Deposit

Ask your employer about payroll direct deposit options. You will need the following information to start the process.

1. Your Account Number
2. The Routing Number for your Bank of Guam Account
    - Guam, CNMI, RMI, FSM & Belau: 121405115
    - San Francisco, California: 121040169


LIMITED OPERATIONS FOR ALL REGIONS

In an effort to do our part to reduce transmission, effective Tuesday, March 24, 2020, we have decided to reduce our operations until further notice. These branches will only be accepting the following types of transactions - withdrawals, deposits, check cashing, and Bank of Guam loan and credit card payments. All branches are closed on Saturdays.

These locations will be exercising additional social distancing measures. For the safety of our customers and employees, persons who are experiencing respiratory illness, including fever and cough, are prohibited from entering. Customers accompanied by children must have their children with them at all times. Our security team will be on hand to help limit the number of customers in these branches to the maximum of 50 as directed by orders issued by local authorities.

As part of our ongoing effort to improve our operations, we are diverting traffic to create a better flow into our Drive-Thru line. Please refer to the maps below for our Hagatna and Tumon Drive-Thrus.

  


COVID-19 UPDATES

According to the Centers for Disease Control and Prevention (CDC), the coronavirus disease 2019 (COVID-19) is a highly contagious respiratory disease. On March 11, 2020, the World Health Organization (WHO) publicly characterized COVID-19 as a pandemic.

For more information visit the CDC site >> https://www.cdc.gov/coronavirus/2019-ncov/index.html

FDIC: COVID-19 Information for Bankers and Consumers >> https://www.fdic.gov/coronavirus/index.html

ADDITIONAL RESOURCES

To stay informed, please visit these reputable sources for updates regarding COVID-19 in your area.

Guam
Department of Public Health and Social Services >> https://dphss.guam.gov/
Guam Homeland Security >> https://ghs.guam.gov/
Navy and Marine Corps Public Health Center >> https://www.med.navy.mil/sites/nmcphc/program-and-policy-support/Pages/Novel-Coronavirus.aspx

Commonwealth of the Northern Mariana Islands
https://www.chcc.gov.mp/

Federated States of Micronesia
https://www.pihoa.org/fsm/

Palau
https://www.palaugov.pw/bureau-of-public-health/

Republic of the Marshall Islands
https://www.facebook.com/rmimoh/

San Francisco
https://www.sfdph.org/dph/default.asp

 

Last Updated: May 26, 2020 - 8:30AM ChST