Report Fraud, Phishing or Vishing

What is Phishing?

Phishing is a fraudulent attempt to steal your personal information such as, usernames, passwords, account numbers, social security number and other important information.

Red Flags to look out for:

  • Suspicious Email Domain/Address
  • Hyperlink to login or provide your personal information
  • Message requires immediate action for an account that has been compromised
  • You did not initiate communication
  • Typos within the email

What is Vishing?

Vishing is the fraudulent practice of making phone calls or leaving voice mails from masked numbers claiming to be from reputable companies in order to indulge personal information from individuals. Scammers can spoof the caller ID to make the call appear to come from a trusted source, like your bank. -Norton

Red Flags to look out for:

  • Caller insists on immediate action for an account that has been compromised
  • Caller asks for your personal information
  • Caller will be resistant to a callback
  • You did not initiate communication

Remember, we will never ask you for personal information via email, phone call or text message unless communication is initiated by you.

What to do?

  • Regularly check your account activity
  • Do not release any personal information to an unannounced caller
  • When in doubt, reach out. Contact us immediately by calling 671-472-5300, send us a secure message using our Mobile app or email us at [email protected].

You can also report any fraud to the Office of the Attorney General, visit here under the Consumer Protection section of the website.

Visit the Federal Trade Commission for more on how to recognize and avoid phishing scams.

*Please note that [email protected] is a mailbox reserved for reporting phishing and fraud incidents only. You will receive an automated reply from this mailbox. You may be contacted directly via email by a Bank of Guam representative for follow-up on reported fraud incidents.